The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Customer Experience is constantly evolving as consumer habits continue to change. New ways of researching, the need for immediate access to information, and a constant use of available technologies means customers expect more than ever. Companies must adjust their strategies in order to ensure an unforgettable customer experience. Consumers have unlimited information at their fingertips and more power than ever! It is crucial to develop new strategies in order to engage users, optimise interactions, and attract new consumers to your platform.
This summit will give your organisation the necessary tools to implement a seamless, consistent and first-rate customer journey across all channels.
At this summit, senior-level executives will discuss problems and solutions for improving customer engagement; retention; expectations; and revenue through seamless digital technology operations. Join us to discuss and share your experiences with social networks; app design; chatbots; artificial intelligence; the Internet of Things; and delivering a flawless digital customer experience. Customers want to feel like they are interacting with a human being, even if they are not. Customer interaction should be effortless, authentic and user-friendly.