UNLEASHING DIGITAL CUSTOMER EXPERIENCE - November 24 & 25, 2016

  • Movenpick Hotel Amsterdam

The Goal Of The Event

UNLEASHING DIGITAL CUSTOMER EXPERIENCE - November 24 & 25, 2016

The goal of this two-day event is to bring together cross-industry innovation leaders to delve into the ever changing world of digital customer experience. Customer Experience is constantly evolving as consumer habits continue to change. New ways of researching, the need for immediate access to information, and a constant use of available technologies means customers expect more than ever. Companies must adjust their strategies in order to ensure an unforgettable customer experience. Consumers have unlimited information at their fingertips and more power than ever! It is crucial to develop new strategies in order to engage users, optimise interactions, and attract new consumers to your platform.

This summit will give your organisation the necessary tools to implement a seamless, consistent and first-rate customer journey across all channels.

Points of Discussion

We believe that human progress relies on the advancement of good ideas. The new customer experience economy aims to create thoughtful and entertaining discussion on the key drivers of the customer journey. Join us for two days of engaging and relevant strategic learning and expert-led presentations, speed sessions, brainstorming and connecting thinking.

 

Who Could You Meet

20+

Cross Industry Leading Speakers

100+

Senior Level Attendees

85:15

Corporate : Companies
Solution Providers

It’s all about the EXPERIENCE!

  • A chance to meet European innovation leaders – from start-ups to mature projects at the forefront of their success
  • Cross sector learning – find out how solutions adopted by other sectors can add value to your business; What can you learn from other industries and vertical sectors? What can Unleashing Digital Customer Experience professionals learn from marketing and data analytics and vice versa?
  • Save time and money – concentrated industry knowledge in two intensive days
  • Case studies – listen to case studies outlining the pros and cons of new and existing projects
  • Networking and interactive – Learn from your peers and build new relationships in our break out and networking sessions
  • Discussion groups – industry-specific roundtable discussions for you to focus on the key issues that affect your business

How Will You Benefit

100+

Like Minded Strategy leaders for Networking

Ideas

Hear About Groundbreaking Approaches to Innovation

Case Studies

Get the Pro & Cons of New & Existing Projects

Opportunities For Networking

  • With over 80 like-minded strategy leaders joining us in Amsterdam for this event there will be many opportunities for both structured and informal networking. Bringing together experienced and future Customer Experience leaders, we are proud to be developing this event together with bold, forward-thinking companies and speakers who are as excited as we are about groundbreaking approaches to develop their customer journey together. 
    We see our job as providing delegates with a program designed to tackle the real problems they have to solve and to support our audience as partners in their work of attracting and retaining their customers through innovation implemention.

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Event Speakers

Jeroen van de Ven

Jeroen van de Ven

Head of Social Media, ABN AMRO
Netherlands
Dylan Evans

Dylan Evans

Senior Design Lead for Digital User Experience, Philips,
Netherlands
Kamini Aisola

Kamini Aisola

Head of Amazon Web Services- Benelux, Amazon
Netherlands
Theodoros Papadopoulos

Theodoros Papadopoulos

Head of User Experience, Group Digital Banking, Eurobank
Greece
Noel Verschaeren

Noel Verschaeren

E-Business UX Expert, Bugaboo
Netherlands
Martijn Pronk

Martijn Pronk

Head of Digital & Publishing, Rijksmuseum
Netherlands
Ute Haupte

Ute Haupte

Director Insight Management, TUI Group
Germany
Rutger Van Bergen

Rutger Van Bergen

Technical Director, Icemobile
Netherlands
Martin Kurze

Martin Kurze

Director Research & Innovation, Deutsche Telekom
Germany
Christophe Vergult

Christophe Vergult

Managing Partner, Insights Consulting
Belgium
Maartje Wakker

Maartje Wakker

Manager Digital Analytics, Adidas Group
Netherlands
Catherine Berière

Catherine Berière

Global Strategic Insight Manager, Nestlé - ALUMNI
Switzerland
Lanre Ibitoye

Lanre Ibitoye

Director, Head of Digital Experience, TEVA
Netherlands
Hristo Borisov

Hristo Borisov

Director, Product Management, Progress
Bulgaria
Danja Lekkerkerk

Danja Lekkerkerk

Marketing Manager, D-Reizen
Netherlands
Carl Lyon

Carl Lyon

Managing Director, The Qoe
United Kingdom
Neil Taylor

Neil Taylor

Creative Partner, The Writer
United Kingdom
Lucas Hulsebos

Lucas Hulsebos

Managing Partner & Co-Owner, DVJ Insights
Netherlands
Irina Popova

Irina Popova

Channel Data Manager and ED employment Lead, Seagate
Netherlands
Saad Sohail

Saad Sohail

Global Digital Marketing Managerl, DHL Express
Germany
Jacob Hall

Jacob Hall

 , Wells Fargo
 
Aleksandro Grabulov

Aleksandro Grabulov

 , Philips
 
Bryce Barrand

Bryce Barrand

 , Marriott
 
Paul DiPaola

Paul DiPaola

 , AIG
 
Ajay Kapoor

Ajay Kapoor

 , Procter & Gamble
 
Alex Goryachev

Alex Goryachev

 , Cisco
 
John van Pijkeren

John van Pijkeren

 , HEINEKEN
 
Bob van der Beek

Bob van der Beek

 , adidas Group
 
Nathalie Oestmann

Nathalie Oestmann

 , American Express
 
Susan Wegner

Susan Wegner

 , Deutsche Telekom
 
Barbara Sosnowski

Barbara Sosnowski

 , Pfizer
 
Lucia Waldner

Lucia Waldner

 , Credit Suisse
 

Event Sponsors

InSites Consulting
From the start of InSites Consulting in 1997 until today, there has been only one constant: we are continuously pushing the boundaries of marketing research for deeper engagement, more inspiration, and longer-lasting impact. Learn more about our innovative thinking, global market impact, global capabilities and company culture