Unleashing Digital Customer Experience Summary

The Goal Of This Event

The objective of this two-day summit is to bring together cross-industry leaders to discuss key trends and innovative approaches to the challenges and developments they are facing within their industries relating to Digital Customer Experience.

Points of Discussion

  1. Building and Implementing a Sustainable Digital Customer Experience Strategy for the Enterprise
  2. Driving Organizational Change: The Power of the Digital Customer Experience
  3. The Digital vs the Physical World: A Reunion of Epic Proportions
  4. DCX and Data Analytics: Driving Product Roadmaps Forward, Creating Consistency and Striking a Balance between Consumer Engagement and Data-Overload
  5. Embracing Technologies: Utilizing the Power of AI, ML, VR and other Emerging Technologies to Create Even Greater Digital Customer Experiences
  6. Digital Customer Experiences, Trust and Transparency: The Imperative Relationship
  7. Driver Changes in Customer Experience: Generation Z, Social Media, Hyper-Personalization and Increasing Expectations
  8. Launching a “Lifestyle Brand”: Cultivating a Brand Community and Culture with Customers by Integrating Digital Marketing Strategies across Multiple Channels
  9. Going International: Cultural Implications to Consider when Scaling DCX Across Borders or Within Multi-Cultural Organizations
  10. Redefining the Customer Journey in the Digital Age

Who Will You Meet


Cross Industry Leading Speakers


Senior Level Attendees


Corporate : Companies
Solution Providers

Why a Summit and Why Now?

The last decade has seen an explosion of innovative ideas and practices in Digital Customer Experience. At the forefront of these developments has been a greater push and appreciation for the power of Artificial Intelligence to create better consumer satisfaction and engagement, call centers have given way to bots, and consumer identities are being digitized and companies are using these to stay at the forefront of their customers’ needs and wants. However, throughout 2019 we have seen that things are changing yet again: the future of Digital Customer Experience is now taking on a very human aspect. With attention spans decreasing and consumer demands increasing, Digital Customer Experience initiatives must find a way to combine pre-existing channels with the emergence of human creativity and experience.

It’s all about the EXPERIENCE!

  • Cross-industry learning – find out how innovative new projects adopted by other sectors could

      add value to your business

  • Save time and money – concentrated industry insights and knowledge across two intensive days
  • Case studies – practical information on what works and what doesn’t, outlining the challenges

     and lessons learned for current and planned projects

  • Networking and interactive – build new relationships and engage with other executives in our

     workshops, unconference sessions and networking lunches

  • Collaborate – specialists and innovators generating brilliant ideas and innovative solutions
  • Real-world information – get practical, evidence-based insights to help you stay ahead of the


How Will You Benefit


Like Minded Strategy leaders for Networking


Hear About Groundbreaking Approaches to Innovation

Case Studies

Get the Pro & Cons of New & Existing Projects

Opportunities For Networking

Meet up to 100 like-minded cross-industry senior executives over two days of intensive talks, workshops, and learning whilst taking advantage of the chance to do some strategic networking. Be a part of the creative process by engaging in idea generation and problem-solving opportunities. You will have ample time to share your own knowledge with others, as well as gaining new insights from your peers during our networking sessions. All our attendees will leave our summit with unique viewpoints from others who have been through similar situations in an intimate round table setting.