1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses… Sparkcentral aim to change that — changing the way how customer service is delivered around the world. We connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels (WhatsApp, Messenger, SMS, in-app, in-web, ...). We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Netflix, Slack, Zappos, Argenta Bank, citizenM, Goodbaby, Engie, KBC,... To learn more, visit www.sparkcentral.com
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Dialog Groep has been a specialist in customer communication for many years. We believe that steering towards a higher involvement of customers, employees and partners results in a better operating result. Our success formula: employee engagement + customer engagement = more revenue and profit. Together with our clients, we are working on the realization of an engagement roadmap, in which smart use of data makes customer communication more personal, relevant and interactive. We automate processes and make customer contact more digital, safer and easier. This makes digital personal. Customer-oriented thinking and flexibility is in our DNA.
APS Group is a marketing and communications company enjoying strategic partnerships with global brands in a variety of sectors. Bringing together content creators, production experts and technology, APS Group makes more possible – helping brands talk to their customers in the most relevant and rewarding way. Our service offering is a comprehensive range of marketing communication services, which includes strategy and insight, design, data communications and digital solutions Founded in 1961 the company is independently owned and employs more than 900 people across the globe. Headquartered in the UK, APS Group also has offices in the US and across mainland Europe including the Netherlands. www.theapsgroup.com
Capgemini Invent is part of the Capgemini Group and focuses on consulting, digital innovation and transformation – helping organizations with bringing to life what’s next. Capgemini Invent consists of a 6,000+ strong team located in more than 30 offices and 10 creative studios around the world. Capgemini Invent’s specialist capabilities provide clients with the ability to operate at the speed of digital; to ideate and design digital transformation strategy, tangible digital solution prototypes and transformation plans, while assessing the path for scaling and monitoring them by leveraging the full expertise of the Group. Capgemini Invent helps its clients to stay relevant and be ahead of the competition.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. In an age of faster technology and expanding communication channels, customers are becoming more and more digitally connected, yet even more distanced from the brands they choose to support. SYKES supports the full customer lifecycle with its offerings and strives to help people one caring interaction at a time, truly creating trust between brands and their customer base.
Efficy CRM is your solution to enhance the digital CX of your company. Our Customer Relationship Management software allows you to target your database and let you communicate with your customers on a personalised level. With features as AI, gamification and BI, with Efficy your business will give your customers the digital experience they deserve. Efficy is the largest independent CRM software supplier in Europe. With its head office in Belgium and offices in The Netherlands, France and Spain, we serve 160.000 users, 2.400 clients in 33 countries. Stop by to meet us. Follow us on LinkedIn and visit https://www.efficy.com/
Canon is the leading name in digital imaging and information technology solutions for consumer and business-to-business, since it was founded in 1937. One of Canon's business activities focuses on information and communication management. Canon has been active in this domain for more than 25 years and is certified as a Platinum Delivery Partner of Quadient. This certification means that Canon is the preferred supplier in the Benelux for Quadient solutions. With its CCM solutions, Canon supports companies in designing, managing and delivering personalized customer communications via all conceivable channels from one centralized platform, to realize great customer experiences.
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment A of Euronext Paris and belongs to the SBF 120 index. For more information about Quadient, visit quadient.com
Hello Customer is building the technology that leapfrogs traditional satisfaction scores. Great companies make a continuous connection with customers a fundamental part of their business strategy. Through real-time feedback conversations, we enable companies to truly understand what drives their customers and employees. With our AI engine of 95% accuracy rate, we help you collect and convert unstructured open feedback into powerful insights across the business. Using the Hello Customer platform, you will be able to understand what your customers really expect so that you can make informed decisions on investment priorities. By keeping the loop going, you can build better experiences, boost operational efficiency and lower costs to achieve revenue growth.
At Oracle our mission is to help people see data in new ways, discover insights, unlock endless possibilities. In recent years, organisations have started to understand the importance of Customer Experience (CX) as a key differentiator. Driving this is the “Experience Economy,” a dramatic shift in the power that consumers have that is inspiring companies to rethink, retool, and revamp CX in entirely new ways. In many cases, companies are still thinking of CX in a silo, trying to source best-of-breed applications from different players and acting as a system integrator to put it all together. In order to compete in the Experience Economy, organisations must place customer experience data at the core of their business model and orchestrate data flows from all interaction points. As a customer obsessed data company, we take a Data-First Approach to New Customer Experience Innovations, the Oracle CX Cloud (including leading solutions such as Marketing Cloud, Eloqua, Bluekai, Sales Cloud and Service Cloud to name a few) help brands unify customer data, personalise interactions and win more business.
Our Great Sponsors from Last Edition
The Retail Performance Company (rpc) is a consultancy that supports companies in sales issues. With the service areas Consulting, Coaching, Training, HR Services, Retail Design and Data Analytics we offer our customers integrated solutions to accompany them on their way to a customer-oriented transformation. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and h&z Unternehmensberatung AG and is represented in nine countries.
For further information: www.rpc-partners.com.
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For further information: www.rpc-partners.com.
Follow us on LinkedIn and XING.
We help you in the Challenges of your business We can help you run, grow and digitally transform your IT. You can get offshore, onshore and nearshore consultancy services. Outsource your IT to us, develop apps and maintain them, integrate your systems, and get the right people.
Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers, and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com
Launched in 2010, Iris Amsterdam has rapidly grown into a fully integrated agency of over eight nationalities and 50 people, peddling ideas and creative innovation in Amsterdam and beyond. Iris Amsterdam works with global and local clients including Uber, Philips, Heineken, Adidas, Staples, and Ella’s Kitchen. Iris Amsterdam is part of the multi-specialist creative network Iris, which exists ‘For the Forward’. It’s a mindset that reflects Iris’ diverse skill set and what it delivers for clients; the reality of how to approach and benefit from disruption and change in order to create bold leaps forward. In 2017 and 2018 consecutively, Iris was named one of the Best and Bravest agencies in the world on the Contagious Pioneers list. In 2017 alone Iris’ brought home 37 awards from Cannes Lions, Creative Circle, Clios and One Show, among others. The Iris network consists of: Iris, the integrated creative shop; Iris Concise providing management consultancy, data analytics and CRM; and Iris Culture specialising in sports marketing, brand experience and entertainment.
Scriptura Engage is a flexible, easy to use solution that recognizes the importance of creating and keeping real connections with every customer while protecting their privacy, a solution that saves time and money by empowering business users and one that removes the burden of dealing with complex technical issues through managed services - we handle the technical side, allowing you to concentrate on your messaging. It is a solution from an organization that is passionate, authentic, and forward-thinking – Inventive Designers, a company that is “big enough to cope, but small enough to care.
Dialog Groep has been active in the business of customer communications for almost 30 years. In our vision customer, employee and partner engagement will lead to better company results. Nowadays we deliver successful & innovative digital transformations solutions & projects to engage with your stakeholders on all channels, with customers in Finance, Insurance, Telco, Utilities, Retail & Leisure. Some touchpoints would be HTML 5 pages/mail, SMS/Push, Personalized Interactive video, Chatbots, Interactive interviews and digital signing. As a system integrator and solutions provider we help you communicate more interactive, relevant & personal. We pride ourselves with our customer focus and flexibility.
At DMI, we take a human-centric, mobile-first approach to help our clients disrupt their markets and evolve their business models. We’re a new breed of partner that brings together the design-thinking of a digital agency with the rapid and iterative delivery of a modern IT services partner. With 21 offices worldwide, we’ve been continually recognized by both Gartner and Forrester as a leader in mobile IT services. Our unique, integrated approach to digital transformation has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments.