Unleashing Digital Customer Experience Sponsors

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Mayoris has been a dynamically growing company since 2003, focusing on CRM implementations, data analysis and validation, email marketing and marketing automation. Mailix is our brand for interactive emails. We are both tech-oriented and marketing-specialized. We have been located in the Zug technology hotspot Rotkreuz since 2018 and advise from the Zurich office. Our active customers include many large companies as well as dozens of SMEs and eShops in Switzerland. Let's meet!

TTEC are customer experience experts - we support brands in their quest to provide amazing experiences to their customers through meaningful connections.  A NASDAQ listed company with 40 years of experience, our consultative approach and leveraging of people, process and technology empowers global and emerging brands to drive top-line revenue, generate efficiency and cost savings, build loyalty and enable long-term sustainable growth. Through technology and operations excellence, we collaborate with our clients to design, implement and deliver transformative customer experience services that are outcome led and digital first.  We share in the risk and reward of delivering superior CX as trusted practitioners to our clients and partners, providing strategic direction, delivering operational excellence, and producing financial outcomes. As a Genesys Gold Partner, we leverage the power of the Genesys technology ecosystem, combined with our own internally built solutions, to help clients create truly engaging contact centre environments.

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

GemSeek is a Customer Experience services company, trusted by B2C & B2B companies for solutions that combine customer experience feedback, data science, research, insight & analytics for increased customer knowledge, and growth in revenue, profitability and operational efficiency. GemSeek’s award-winning Predictive NPS™ model helps global Telecom leaders Vodafone and Liberty Global retain high volumes of customers each year. GemSeek works with 4 of the leading 5 global medical device manufacturers with projects in over 50 countries. The company also has proven analytics solutions to improve customer satisfaction and business results for insurance, financial services, consumer electronics and b2b leaders.

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The Retail Performance Company (rpc) is a consultancy that supports companies in sales issues. With the service areas Consulting, Coaching, Training, HR Services, Retail Design and Data Analytics we offer our customers integrated solutions to accompany them on their way to a customer-oriented transformation. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and h&z Unternehmensberatung AG and is represented in nine countries.
For further information: www.rpc-partners.com.
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We help you in the Challenges of your business We can help you run, grow and digitally transform your IT. You can get offshore, onshore and nearshore consultancy services. Outsource your IT to us, develop apps and maintain them, integrate your systems, and get the right people.

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers, and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com

1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses… Sparkcentral aim to change that — changing the way how customer service is delivered around the world. We connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels (WhatsApp, Messenger, SMS, in-app, in-web, ...). We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Netflix, Slack, Zappos, Argenta Bank, citizenM, Goodbaby, Engie, KBC,... To learn more, visit www.sparkcentral.com

Launched in 2010, Iris Amsterdam has rapidly grown into a fully integrated agency of over eight nationalities and 50 people, peddling ideas and creative innovation in Amsterdam and beyond. Iris Amsterdam works with global and local clients including Uber, Philips, Heineken, Adidas, Staples, and Ella’s Kitchen. Iris Amsterdam is part of the multi-specialist creative network Iris, which exists ‘For the Forward’. It’s a mindset that reflects Iris’ diverse skill set and what it delivers for clients; the reality of how to approach and benefit from disruption and change in order to create bold leaps forward. In 2017 and 2018 consecutively, Iris was named one of the Best and Bravest agencies in the world on the Contagious Pioneers list. In 2017 alone Iris’ brought home 37 awards from Cannes Lions, Creative Circle, Clios and One Show, among others. The Iris network consists of: Iris, the integrated creative shop; Iris Concise providing management consultancy, data analytics and CRM; and Iris Culture specialising in sports marketing, brand experience and entertainment.

Scriptura Engage is a flexible, easy to use solution that recognizes the importance of creating and keeping real connections with every customer while protecting their privacy, a solution that saves time and money by empowering business users and one that removes the burden of dealing with complex technical issues through managed services - we handle the technical side, allowing you to concentrate on your messaging. It is a solution from an organization that is passionate, authentic, and forward-thinking – Inventive Designers, a company that is “big enough to cope, but small enough to care.

Dialog Groep has been active in the business of customer communications for almost 30 years. In our vision customer, employee and partner engagement will lead to better company results. Nowadays we deliver successful & innovative digital transformations solutions & projects to engage with your stakeholders on all channels, with customers in Finance, Insurance, Telco, Utilities, Retail & Leisure. Some touchpoints would be HTML 5 pages/mail, SMS/Push, Personalized Interactive video, Chatbots, Interactive interviews and digital signing. As a system integrator and solutions provider we help you communicate more interactive, relevant & personal. We pride ourselves with our customer focus and flexibility.

At DMI, we take a human-centric, mobile-first approach to help our clients disrupt their markets and evolve their business models. We’re a new breed of partner that brings together the design-thinking of a digital agency with the rapid and iterative delivery of a modern IT services partner. With 21 offices worldwide, we’ve been continually recognized by both Gartner and Forrester as a leader in mobile IT services. Our unique, integrated approach to digital transformation has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments.

Dialog Groep has been a specialist in customer communication for many years. We believe that steering towards a higher involvement of customers, employees and partners results in a better operating result. Our success formula: employee engagement + customer engagement = more revenue and profit. Together with our clients, we are working on the realization of an engagement roadmap, in which smart use of data makes customer communication more personal, relevant and interactive. We automate processes and make customer contact more digital, safer and easier. This makes digital personal. Customer-oriented thinking and flexibility is in our DNA.

APS Group is a marketing and communications company enjoying strategic partnerships with global brands in a variety of sectors. Bringing together content creators, production experts and technology, APS Group makes more possible – helping brands talk to their customers in the most relevant and rewarding way. Our service offering is a comprehensive range of marketing communication services, which includes strategy and insight, design, data communications and digital solutions Founded in 1961 the company is independently owned and employs more than 900 people across the globe. Headquartered in the UK, APS Group also has offices in the US and across mainland Europe including the Netherlands. www.theapsgroup.com

Capgemini Invent is part of the Capgemini Group and focuses on consulting, digital innovation and transformation – helping organizations with bringing to life what’s next. Capgemini Invent consists of a 6,000+ strong team located in more than 30 offices and 10 creative studios around the world. Capgemini Invent’s specialist capabilities provide clients with the ability to operate at the speed of digital; to ideate and design digital transformation strategy, tangible digital solution prototypes and transformation plans, while assessing the path for scaling and monitoring them by leveraging the full expertise of the Group. Capgemini Invent helps its clients to stay relevant and be ahead of the competition.