UNLEASHING DIGITAL CUSTOMER EXPERIENCE Sponsors

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The Retail Performance Company (rpc) is a consultancy that supports companies in sales issues. With the service areas Consulting, Coaching, Training, HR Services, Retail Design and Data Analytics we offer our customers integrated solutions to accompany them on their way to a customer-oriented transformation. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and h&z Unternehmensberatung AG and is represented in nine countries.
For further information: www.rpc-partners.com.
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We help you in the Challenges of your business We can help you run, grow and digitally transform your IT. You can get offshore, onshore and nearshore consultancy services. Outsource your IT to us, develop apps and maintain them, integrate your systems, and get the right people.

Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than 900 million consumers view and share authentic content including reviews, questions and answers, and social photos across 5,700 brand and retail websites. Across the network, Bazaarvoice captures billions of shopper signals monthly - data that powers high-efficiency digital advertising and personalization with unmatched relevance. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com

1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses. Our mission is to Spark a Movement to connect businesses with customers through messaging, whether that’s on public (social) or private messaging channels. We are doing this by providing enterprises with a Messaging Customer Care platform and relevant insight. Our goal is to inspire and enable compelling customer experiences, and we already work with some of the most amazing brands out there, including companies such as Engie, KBC, Argenta and Brussels Airport.

Launched in 2010, Iris Amsterdam has rapidly grown into a fully integrated agency of over eight nationalities and 50 people, peddling ideas and creative innovation in Amsterdam and beyond. Iris Amsterdam works with global and local clients including Uber, Philips, Heineken, Adidas, Staples, and Ella’s Kitchen. Iris Amsterdam is part of the multi-specialist creative network Iris, which exists ‘For the Forward’. It’s a mindset that reflects Iris’ diverse skill set and what it delivers for clients; the reality of how to approach and benefit from disruption and change in order to create bold leaps forward. In 2017 and 2018 consecutively, Iris was named one of the Best and Bravest agencies in the world on the Contagious Pioneers list. In 2017 alone Iris’ brought home 37 awards from Cannes Lions, Creative Circle, Clios and One Show, among others. The Iris network consists of: Iris, the integrated creative shop; Iris Concise providing management consultancy, data analytics and CRM; and Iris Culture specialising in sports marketing, brand experience and entertainment.

Scriptura Engage is a flexible, easy to use solution that recognizes the importance of creating and keeping real connections with every customer while protecting their privacy, a solution that saves time and money by empowering business users and one that removes the burden of dealing with complex technical issues through managed services - we handle the technical side, allowing you to concentrate on your messaging. It is a solution from an organization that is passionate, authentic, and forward-thinking – Inventive Designers, a company that is “big enough to cope, but small enough to care.

Dialog Groep has been active in the business of customer communications for almost 30 years. In our vision customer, employee and partner engagement will lead to better company results. Nowadays we deliver successful & innovative digital transformations solutions & projects to engage with your stakeholders on all channels, with customers in Finance, Insurance, Telco, Utilities, Retail & Leisure. Some touchpoints would be HTML 5 pages/mail, SMS/Push, Personalized Interactive video, Chatbots, Interactive interviews and digital signing. As a system integrator and solutions provider we help you communicate more interactive, relevant & personal. We pride ourselves with our customer focus and flexibility.

At DMI, we take a human-centric, mobile-first approach to help our clients disrupt their markets and evolve their business models. We’re a new breed of partner that brings together the design-thinking of a digital agency with the rapid and iterative delivery of a modern IT services partner. With 21 offices worldwide, we’ve been continually recognized by both Gartner and Forrester as a leader in mobile IT services. Our unique, integrated approach to digital transformation has resulted in dramatic growth as well as an expanding client base, which includes hundreds of Fortune 1000 commercial clients and all fifteen U.S. Federal Departments.