Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2026
Martin Einhorn
Director Customer Analytics & Insights,Porsche AG
Germany
Burkhard Franke
Director of Customer Fulfilment Europe,Vodafone
Germany
Thomas Staudte
VP Customer Experience,air up
Switzerland
Saman van den Akker
User Experience Manager,Fastned
Netherlands
Federica Crippa
Group Product Manager Pricing & B2B platforms,Booking.com
Netherlands
Jasmine Wang
Sr. Director - Global Marketing Category leader,Philips
Netherland
Sarah Papamichalis
Head of Product,Milence
Netherlands
Christian Berends
Global Customer Service Manager,Hunkemöller
Netherlands
Henriette Jehnert
Global Head of Multichannel Contact Center Services,UBS
Switzerland
Maria Bożycka
Head of Customer Care Trimble,Trimble Inc.
Poland
Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania
Christian Osmundsen
Head of Customer Experience,Deliverect
Netherlands
Miguel Veloso
Lead AI Engineer,Trimble Inc.
Portugal
Meni Dahan
Head of CX & Digital, Board member,H.Y. Group
Israel
Michiel Jansen
Customer Journey Expert ING Business Lending (interim),ING
Netherlands
Marco Merkx
Global Customer Engagement Development Leader,Inter IKEA Systems B.V.
Netherlands
Lars Elkjær Andersen
Vice President, Digital Business Transformation Lead,Vestas
Denmark
Stuart Dorman
Chief Innovation Officer,Sabio Group
United Kingdom
Lennart Engelhardt
CEO,Funka International AB
Sweden
Saskia Rozema
Manager Product Management, Marketing & Communication,Volkswagen Pon Financial Services
Netherlands
Jolien Nelemans
Change Manager Customer Experience,Volkswagen Pon Financial Services
Netherlands
Laetitia Grammatico
Chapter Lead,VodafoneZiggo
Netherlands
Previous Speakers
Catherine Berière
Arthur Daniel Midland
Carlin Verweijen
ABN AMRO Bank N.V
Tie Wang - Jones
IKEA
Rodrigo Aviles
Hyundai Motor Europe
Garima Gupta
TATA STEEL
Reinier Smeets
UnitedConsumers
Michael Heinley
Decathlon International
Dr. Maryna Sharygina-Rusthoven
UWV
Bart van de Sande
ABN AMRO Bank N.V.
Dominique Gribot-Carroz
Moody's
Magdalena Manevska
Philips
Lorenzo Bronzi
Adidas
Irina Damascan
IKEA Retail
Ralph de Geest
Canon Benelux
Blina Kruja
Allianz
Larissa Mansura
IKEA Retail
Tamir Dotan
Backbase
Kevin Bergemann
adesso SE
Liliana Caimacan
Hult International Business School
Shivang Garg
Freshworks
Nils Maronier
SWIFT
Ratidzo Zvirawa
Intercom
Robin Wouters
Fastned
Matteo Pomoni
ING
Leendert van der Plas
The HEINEKEN Company
Eelko Lommers
IKEA
Eva Martins
Sanofi
Laetitia Grammatico
Philips
Dominik Olejko
H&M
Halima Boungab
Homeras
Shareen Bodha
Shell Recharge
Jens Martin
Kia Europe
Stepan Murer
Signify
Harald Lamberts
Essense
Evelien van Damme
citizenM
Bert Middendorp
Hunkemöller