Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2026
Burcu Begic
Director of Customer Services,A1 Slovenia
Slovenia
Thomas Staudte
VP Customer Experience,air up
Switzerland
Christian Berends
Global Customer Service Manager,Hunkemöller
Netherlands
Henriette Jehnert
Global Head of Multichannel Contact Center Services,UBS
Switzerland
Sarah Papamichalis
Head of Product,Milence
Netherlands
Maria Bożycka
Head of Customer Care Trimble,Trimble Inc.
Poland
Christian Osmundsen
Head of Customer Experience,Deliverect
Netherlands
Saman van den Akker
User Experience Manager,Fastned
Netherlands
Miguel Veloso
Lead AI Engineer,Trimble Inc.
Portugal
Nathalie Ohlmeyer
Customer Experience,BMW Group
Switzerland
Jasmine Wang
Sr. Director - Global Marketing Category leader,Philips
Netherland
Michiel Jansen
Customer Journey Expert ING Business Lending (interim),ING
Netherlands
Marco Merkx
Global Customer Engagement Development Leader,Inter IKEA Systems B.V.
Netherlands
Lars Elkjær Andersen
Vice President, Digital Business Transformation Lead,Vestas
Denmark
Dominique Gribot-Carroz
Managing Director, Global Head of Customer Insights & Experience,Moody's
France
Irina Damascan
Global Inclusive Design Integration Partner,IKEA Retail
Netherlands
Ralph de Geest
Manager Marketing & Business Development,Canon Benelux
Netherlands
Blina Kruja
Customer Experience Engagement Manager,Allianz
Germany
Larissa Mansura
Global Senior Inclusive Design,IKEA Retail
Netherlands
Tamir Dotan
Customer Success - Delivery Director - Europe,Backbase
Netherlands
Kevin Bergemann
Business Development Team Leader,adesso SE
Germany
Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania
Julita Davies
Performance Director, Global Communications & Brand,Philips
Netherlands
Mieszko Malinowski
Global Senior Inclusive Design Operations Producer,IKEA Retail
Netherlands
Simileoluwa Afolabi-Jombo
Team Lead, Customer Experience Data,Adyen
Netherlands
Meike De Zeeuw
Product Manager Digital Accessibility,Rabobank
Netherlands
Pratikesh Singh
Product Analytics,Adyen
Netherlands
Tamara Mom
CX Strateeg,ASN Bank
Netherlands
Lorenzo Bronzi
Senior Manager, Customer Experience Analytics & Insights,adidas
Netherlands
Alan Curbishley
Service Designer,Booking.com
Netherlands
Sunaina Braam
Head Of Customer Experience & User Experience,New10
Netherlands
Alisa Golovunina
Product Owner,New10
Netherlands
Robin Gilaard
EMEA CX Account Executive,CISCO
Netherlands
Jan Heijdra
Benelux Field CTO Security & AI,Cisco
Netherlands
Nicky Aerts
Marketing & Customer Experience Specialist,Canon Benelux
Netherlands
Kim Raijmakers
Manager klantenservice,Social Deal
Netherlands
Previous Speakers
Catherine Berière
Arthur Daniel Midland
Carlin Verweijen
ABN AMRO Bank N.V
Tie Wang - Jones
IKEA
Rodrigo Aviles
Hyundai Motor Europe
Garima Gupta
TATA STEEL
Reinier Smeets
UnitedConsumers
Michael Heinley
Decathlon International
Dr. Maryna Sharygina-Rusthoven
UWV
Bart van de Sande
ABN AMRO Bank N.V.
Magdalena Manevska
Philips
Lorenzo Bronzi
Adidas
Liliana Caimacan
Hult International Business School
Shivang Garg
Freshworks
Nils Maronier
SWIFT
Ratidzo Zvirawa
Intercom
Robin Wouters
Fastned
Matteo Pomoni
ING
Leendert van der Plas
The HEINEKEN Company
Eelko Lommers
IKEA
Eva Martins
Sanofi
Laetitia Grammatico
Philips
Dominik Olejko
H&M
Halima Boungab
Homeras
Shareen Bodha
Shell Recharge
Jens Martin
Kia Europe
Stepan Murer
Signify
Harald Lamberts
Essense
Evelien van Damme
citizenM
Bert Middendorp
Hunkemöller
Erik Hesseling
Nova Reperta
Derek Lewis
Talkdesk
Fabian Kersten
Solvay
Roman Siepelmeyer
Netflix
Martine Niermans
Zendesk
DR.Jochen Töpfer
Acxiom
Maarten Copini
NTT