Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2025
Catherine Berière
Global MCI Lead Animal & Pet Nurtrition,Arthur Daniel Midland
Switzerland
Carlin Verweijen
Lead Steering & Expertise - Customer Data Solutions,ABN AMRO Bank N.V
Netherlands
Tie Wang - Jones
Global Head of Digital Inclusive Design,IKEA
Netherlands
Michiel Jansen
Head of Conversion CoE,ING
Netherlands
Rodrigo Aviles
CX Lead & Customer Journey Manager,Hyundai Motor Europe
Germany
Garima Gupta
Head of Customer Experience,TATA STEEL
Netherlands
Reinier Smeets
Customer Retention Manager,UnitedConsumers
Netherlands
Michael Heinley
Senior Director of Product Management,Decathlon International
Netherlands
Dr. Maryna Sharygina-Rusthoven
Programme Manager Inclusive Technology,UWV
Netherlands
Bart van de Sande
Director of Customer Care Personal & Wealth,ABN AMRO Bank N.V.
Netherlands
Dominique Gribot-Carroz
Managing Director, Global Head of Customer Insights & Experience,Moody's
France
Irina Damascan
Global Inclusive Design Integration Partner,IKEA Retail
Netherlands
Ralph de Geest
Manager Marketing & Business Development,Canon Benelux
Netherlands
Blina Kruja
Customer Experience Engagement Manager,Allianz
Germany
Larissa Mansura
Global Senior Inclusive Design,IKEA Retail
Netherlands
Tamir Dotan
Customer Success - Delivery Director - Europe,Backbase
Netherlands
Kevin Bergemann
Business Development Team Leader,adesso SE
Germany
Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania
Julita Davies
Performance Director, Global Communications & Brand,Philips
Netherlands
Paola Ivanova
Service Design Manager,Booking.com
Netherlands
Claudia Vicol
Director Of Engineering,Decathlon Digital
Netherlands
Vincent Pauwels
Co-Founder/Partner,November Five
Belgium
Joost Vastenavondt
Chief Growth Officer,Le Pain Quotidien
Belgium
Mieszko Malinowski
Global Senior Inclusive Design Operations Producer,IKEA Retail
Netherlands
Simileoluwa Afolabi-Jombo
Team Lead, Customer Experience Data,Adyen
Netherlands
Meike De Zeeuw
Product Manager Digital Accessibility,Rabobank
Netherlands
Pratikesh Singh
Product Analytics,Adyen
Netherlands
Tamara Mom
CX Strateeg,ASN Bank
Netherlands
Lorenzo Bronzi
Senior Manager, Customer Experience Analytics & Insights,adidas
Netherlands
Alan Curbishley
Service Designer,Booking.com
Netherlands
Sunaina Braam
Head Of Customer Experience & User Experience,New10
Netherlands
Alisa Golovunina
Product Owner,New10
Netherlands
Robin Gilaard
EMEA CX Account Executive,CISCO
Netherlands
Jan Heijdra
Benelux Field CTO Security & AI,Cisco
Netherlands
Christian Berends
Global Customer Service Operations Manager,Hunkemöller
Netherlands
Nicky Aerts
Marketing & Customer Experience Specialist,Canon Benelux
Netherlands
Previous Speakers
Bart van de Sande
ABN AMRO Bank N.V.
Magdalena Manevska
Philips
Lorenzo Bronzi
Adidas
Liliana Caimacan
Hult International Business School
Shivang Garg
Freshworks
Nils Maronier
SWIFT
Ratidzo Zvirawa
Intercom
Robin Wouters
Fastned
Matteo Pomoni
ING
Leendert van der Plas
The HEINEKEN Company
Eelko Lommers
IKEA
Eva Martins
Sanofi
Laetitia Grammatico
Philips
Dominik Olejko
H&M
Halima Boungab
Homeras
Shareen Bodha
Shell Recharge
Jens Martin
Kia Europe
Stepan Murer
Signify
Harald Lamberts
Essense
Evelien van Damme
citizenM
Bert Middendorp
Hunkemöller
Erik Hesseling
Nova Reperta
Derek Lewis
Talkdesk
Fabian Kersten
Solvay
Roman Siepelmeyer
Netflix
Martine Niermans
Zendesk
DR.Jochen Töpfer
Acxiom
Maarten Copini
NTT
Marieke Miltenburg
bol.com
Manfred van Gurchom
ANWB
Nancy Moodley
Nissan
Tamara Mom
de Volksbank
Jolien Nelemans
de Volksbank
Barbara den Bak
HIGH STUDIOS
Nicolette van den Berg - Schnepper
SWIFT
Sarah Eborall
BARCLAYCARD