Speakers for Unleashing Digital Customer Experience & Customer Service Summit
2025
Oana Dumitru
Customer Experience & Innovation Expert,ING
Netherlands
Tie Wang - Jones
Global Head of Digital Inclusive Design,IKEA
Netherlands
Michiel Jansen
Head of Conversion CoE,ING
Netherlands
Rodrigo Aviles
CX Lead & Customer Journey Manager,Hyundai Motor Europe
Germany
Garima Gupta
Head of Customer Experience,TATA STEEL
Netherlands
Reinier Smeets
Project manager CX & Marketing,Fidus
Netherlands
Michael Heinley
Senior Director of Product Management,Decathlon International
Netherlands
Dr. Maryna Sharygina-Rusthoven
Head of L&D, Customer Experience Division,UWV
Netherlands
Bart van de Sande
Director of Customer Care Personal & Wealth,ABN AMRO Bank N.V.
Netherlands
Dominique Gribot-Carroz
Managing Director, Global Head of Customer Insights & Experience,Moody's
France
Marius Simion
Expert Customer Experience,BRD - Groupe Societe Generale
Romania
Julita Davies
Performance Director, Global Communications & Brand,Philips
Netherlands
Paola Ivanova
Service Design Manager,Booking.com
Netherlands
Claudia Vicol
Director Of Engineering,Decathlon Digital
Netherlands
Vincent Pauwels
Co-Founder/Partner,November Five
Belgium
Joost Vastenavondt
Chief Growth Officer,Le Pain Quotidien
Belgium
Larissa Mansura
Global Senior Inclusive Design,IKEA Retail
Netherlands
Mieszko Malinowski
Global Senior Inclusive Design Operations Producer,IKEA Retail
Netherlands
Irina Damascan
Global Inclusive Design Integration Partner,IKEA Retail
Netherlands
Simileoluwa Afolabi-Jombo
Team Lead, Customer Experience Data,Adyen
Netherlands
Moritz Walter
Behavioral Designer,Allianz
Switzerland
Tamir Dotan
Customer Success - Delivery Director - Europe,Backbase
Netherlands
Meike De Zeeuw
Product Manager Digital Accessibility,Rabobank
Netherlands
Pratikesh Singh
Product Analytics,Adyen
Netherlands
Previous Speakers
Bart van de Sande
ABN AMRO Bank N.V.
Magdalena Manevska
Philips
Julie Ní Mháirtín
Stryker
Matwej Novakovski
Stryker
Thomas Hamele
BCM
Christian Osmundsen
Deliverect
Parsia Tayyebi
E.ON Drive
Kevin Brown
LeasePlan Digital
Irina Popova
Seagate Technology
Mark Ashton
ServiceNow
Alain Segond von Banchet
Zoom
Bob Beertema
Philips
Heidi Geilke
Enviolo
Judit Bogos-Harts
Adidas
Lorenzo Bronzi
Adidas
Alberto Pasi
Genesys
Alexandra da Silva Rodrigues
Radisson Hotel Group
Stuart Dorman
Sabio Group
Seline Huisman
.
Jochen Toepfer
Acxiom
Frederik van Os
The Heineken Company
Laetitia Grammatico
Philips
Liliana Caimacan
Hult International Business School
Shivang Garg
Freshworks
Nils Maronier
SWIFT
Ratidzo Zvirawa
Intercom
Meni Dahan
H.Y. Group
Robin Wouters
Fastned
Matteo Pomoni
ING
Leendert van der Plas
The HEINEKEN Company
Eelko Lommers
IKEA
Eva Martins
Sanofi
Laetitia Grammatico
Philips
Dominik Olejko
H&M
Halima Boungab
Homeras
Shareen Bodha
Shell Recharge